✓ Advanced analytics on Growth, Pro & Enterprise
Data-driven support.
No guesswork.
FoxReply surfaces the insights that matter most — CSAT trends, resolution rates, emerging topics, and team performance — so you can make faster, smarter decisions about how to improve your customer experience.
Analytics
100% conversation coverage, zero manual tagging
FoxReply's AI automatically scores CSAT, identifies topics, and tracks team performance across every conversation — not just the ones customers choose to rate.
- AI-scored CSAT for 100% of conversations
- Trending topics and emerging issue detection
- Team and agent performance dashboards
- AI vs human resolution breakdown
- First response and resolution time tracking
- Volume trends by channel and time
- Custom date ranges and filters
- Export reports as CSV
📊
Quality Assurance
Systematic QA for consistent quality
Set your own quality rubrics, review a sample of conversations, flag issues for coaching, and track QA scores over time — for both your AI agent and human agents.
- QA review queue with score and comments
- Custom QA rubrics aligned to your standards
- Spot-check conversations across all agents
- Flag conversations for coaching
- QA score trends over time
- Compare AI and human agent quality side by side
✅
Know exactly where to improve next.
Advanced insights available from $39/month on the Growth plan.