Pricing
Honest pricing. No surprises.
Start free, scale when you're ready. Every paid plan includes the full AI helpdesk platform — no per-seat tricks, no outcome fees.
Free
Get started with no commitment.
- ✓1 AI workspace
- ✓50 visitor conversations / month
- ✓Knowledge base & widget customization
- ✓Conversation inbox
- ✓Basic analytics
- ✓Community support
Starter
For individuals and small teams.
- ✓2 AI workspaces
- ✓2,000 visitor conversations / month
- ✓Knowledge base & custom widget
- ✓Conversation inbox & basic analytics
- ✓Embed on any website
- ✓Email support
Growth
For scaling teams that need automation.
- ✓5 AI workspaces
- ✓10,000 visitor conversations / month
- ✓Smart ticketing + SLA policies
- ✓Basic automations & routing rules
- ✓Advanced analytics & QA insights
- ✓Hide "Powered by FoxReply" branding
- ✓Priority email support
Pro
For high-volume businesses.
- ✓15 AI workspaces
- ✓50,000 visitor conversations / month
- ✓Advanced automations & workflow builder
- ✓Full REST API & webhook access
- ✓Custom integrations (Zapier, CRM, Slack)
- ✓Priority support with 4-hour response SLA
Enterprise
For large organisations with unique needs.
- ✓Unlimited AI workspaces & conversations
- ✓Dedicated account manager
- ✓Custom contract, billing & SLAs
- ✓White-label option available
- ✓SSO & advanced security controls
- ✓Custom integrations & data residency
Full feature comparison
| Feature | Free | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|---|
| AI workspaces | 1 | 2 | 5 | 15 | Unlimited |
| Visitor conversations / month | 50 | 2,000 | 10,000 | 50,000 | Unlimited |
| Knowledge base | ✓ | ✓ | ✓ | ✓ | ✓ |
| Widget customization | ✓ | ✓ | ✓ | ✓ | ✓ |
| Conversation inbox | ✓ | ✓ | ✓ | ✓ | ✓ |
| Basic analytics | ✓ | ✓ | ✓ | ✓ | ✓ |
| Smart ticketing | — | — | ✓ | ✓ | ✓ |
| SLA policies | — | — | ✓ | ✓ | ✓ |
| Automations | — | — | Basic (routing + triggers) | Advanced (workflows) | Advanced (workflows) |
| Advanced analytics & QA | — | — | ✓ | ✓ | ✓ |
| Priority support | — | — | Email priority | 4-hour SLA | Dedicated manager |
| Hide "Powered by" branding | — | — | ✓ | ✓ | ✓ |
| REST API & webhooks | — | — | — | ✓ | ✓ |
| Custom integrations | — | — | — | ✓ | ✓ |
| Custom contract & SLAs | — | — | — | — | ✓ |
| Support | Community | Priority email | Priority (4 h SLA) | Dedicated manager |
Frequently asked questions
Can I switch plans at any time?
Yes. You can upgrade or downgrade at any time from the billing portal. Upgrades take effect immediately with prorated charges; downgrades apply at the end of the current billing cycle.
What counts toward the monthly conversation limit?
Each visitor message that receives an AI reply counts as one conversation turn. Limits apply account-wide across all your AI workspaces in a calendar month.
Is there a free plan?
Yes. The Free plan is available permanently with no time limit and no credit card required. Paid plans (Starter, Growth, Pro) are billed monthly through Paddle.
Do you offer refunds?
Yes. We offer a 7-day money-back guarantee on your first payment of any paid plan. See our Refund Policy for full details.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, AmEx), PayPal, and most local payment methods via Paddle, our Merchant of Record.
What happens if I exceed my monthly limit?
The AI widget pauses new visitor conversations until the next calendar month. You can monitor usage in real time on the My Organizations dashboard and upgrade anytime.
What is included in the Growth plan's automations?
Basic automations include conversation routing rules, keyword triggers, and auto-assignment to team members. Pro adds a full workflow builder with multi-step conditions, time-based triggers, and CRM sync.
Do I need a developer to set up smart ticketing or SLA policies?
No. FoxReply's ticketing and SLA configuration is fully no-code — set up custom ticket fields, statuses, and SLA targets directly from the dashboard without any engineering work.