✓ Available on Growth, Pro & Enterprise
Track every issue.
Never miss an SLA.
FoxReply transforms customer conversations into structured, accountable tickets — with SLA policies, escalation workflows, and real-time breach monitoring so your team always knows what needs attention next.
Ticketing
Structured ticketing without the complexity
Every conversation that needs follow-up becomes a ticket in seconds. No switching tools — it's all inside your inbox, with full conversation context attached.
- Convert any conversation to a ticket in one click
- Custom ticket fields, statuses, and priorities
- Auto-categorization by topic and urgency
- SLA targets with visual countdown and breach alerts
- Automatic escalation when SLA is at risk
- Ticket views: by assignee, team, priority, or SLA status
- Reply from ticket, linked to full conversation history
- Bulk actions and keyboard shortcuts for power users
🎫
SLA Policies
SLA commitments you can actually keep
Define response and resolution time targets for any team or channel. FoxReply watches every ticket in real time and escalates automatically — so breaches become a rare exception, not the norm.
- Define multiple SLA policies per team or channel
- First response time & resolution time targets
- Business-hours-aware countdown
- Color-coded SLA status: on-track, at-risk, breached
- Automated escalations and notifications at thresholds
- SLA performance reports by team and time period
⏱️
Support quality you can measure and improve.
Available on Growth and above. Upgrade in one click from your dashboard.